Eccles Theater Rules

Visitors to the Eccles Theater are asked to adhere to the rules and regulations outlined below during theater performances. Please be aware that these guidelines are there for the safety and comfort of you and other visitors to the theater, and are in place in order to ensure the best possible entertainment experience for everybody.

1. Arrive On Time

Please aim to arrive at the venue 20-30 minutes prior to the start of your performance, allowing time for travel, parking, restroom breaks and drinks and refreshments before the performance starts. After a certain time latecomers may not be admitted into the theater.

2. Switch Off Your Mobile Phones

Please ensure any mobile phones and electronic devices are turned to silent or off and remain so throughout the duration of the performance. Bright lights can distract audiences and performers, so we ask visitors to refrain from using their phones until the interval or end of the performance.

3. No Photography

At the Eccles Theater, all guests must go through security checks before entering. Security checkpoints get busier closer to event start times, so please plan ahead. 

Permitted items include:

» Cell phones
» Binoculars
» Handbags and small clutches less than 12” x 12” x 6”
» Diaper bags
» Any medical equipment
» Small, personal, factory-sealed water bottles.

The Eccles Theater bag policy

Bags or backpacks larger than 12” x 12” x 6” are prohibited at the Eccles Theater. Exceptions may be made for medical equipment and diaper bags, but please check with the venue directly before bringing them. There are no check-in areas or lockers for oversized bags.

Prohibited items at The Eccles Theater

The list of prohibited items at the Eccles Theater includes, but may not be limited to, the following:

» Any sort of bag or luggage item over 12” x 12” x 6” in dimension
» Outside food or beverages
» Alcohol
» Flasks
» Cans
» Glass
» Smoking items, including e-cigarettes or vaping
» Illegal substances
» Laser pointers
» Noisemaking items
» Video or audio recorders
» GoPros
» Laptops or computers
» Google Glasses or headsets
» Digital cameras
» Any electronic transmitting devices.

Cash policy at The Eccles Theater

The Eccles Theater primarily operates on a cashless basis. You can pay at all outlets with digital wallets, debit, and credit cards (Visa, Mastercard). Carrying a small amount of cash can be useful for tipping, and some vendors may accept it.

Ticket policy at The Eccles Theater

Only mobile tickets are accepted at the Eccles Theater. These are usually accessed via a mobile app. Please charge your device and turn the brightness up on the event day for easy entry.

Smoking policy at The Eccles Theater

Smoking is prohibited inside the building in any form and at any time. Outdoor smoking areas may be available — please ask staff for directions to designated smoking spots.

The Eccles Theater child policy

For Broadway at the Eccles, children under five are not allowed for certain shows due to flashing lights and strobe effects. Other shows vary. All attendees need a ticket, regardless of age, with recommendations available on each show’s event page.

The Eccles Theater pet and service animals policy

Pets and emotional support animals are not allowed into the Eccles Theater. Service animals are permitted with proper documentation, subject to not interrupting other guests during the show.